We’ll keep you moving
We understand that your stairlift is a lifeline. We offer a full range of aftercare services, whether or not we originally installed your stairlift.
Our team of friendly, DBS-checked engineers are based across the UK, so we’ll have someone nearby who can get to you quickly if needed.
We provide the service we’d want our own loved ones to receive. That means clear upfront pricing, no hidden costs and exceptional customer care.
We’re the stairlift people who care.
We repair & service all major brands
Trusted by thousands of happy customers
I had my Freecurve stairlift fitted by Matthew from Senior Stairlift. The company has been brilliant from start to finish, very supportive with my particular requirements (not the easiest property to fit one in). They took the time to work out a solution unlike some of the other companies I contacted. Matthew was very professional, and kind and cleaned up thoroughly the little mess that was made. Would certainly recommend this company and Matthew in particular.
Feb 2023Superb service throughout from initial contact to final fitting of the bespoke stairlift for my stairs. I was kept updated at all stages of manufacture and the installation by the expert Carl. Carl was courteous, very efficient and extremely helpful as well as being a very experienced fitter. I have no hesitation at all in recommending this excellent family firm to anyone who is in need of an affordable while high quality stairlift.
Oct 2025Great Service by Senior Stairlifts. Initial visit was by Denise who was helpful and informative. Then Survey was carried out and bespoke track for the stairlift ordered. Good communication throughout from Joe the Operations Manager. The stairlift was fitted by Steve who arrived on time and was friendly and informative throughout. Highly recommended after having numerous other quotes.
Apr 2026David was very patient and very thorough explaining everything with my tricky staircase. An excellent job!
Apr 2026Enquired with a couple of companies who said that due to bulkhead height they would be unable to fit a stair lift. Senior Stairlifts, after reviewing photo's and measurements I supplied, said they thought they could do the job. Scott arrived on time and ready for the challenge and within a couple of hours the stair lift was in place and working fine, no issues at all. I am pleased with the workmanship that has enabled my partner to safely traverse our stairs.
Oct 2023
We opted for this company after having been disappointed by our initial choice of supplier. The survey was very comprehensive. Fitting was very impressive - with an emphasis on precision & programming of the seat balance & travel along the rail. Final tuning to ensure my exact fitting was thorough & impressive. Steve & Jordan impressed us with their product knowledge, attention to detail &, of great importance to my wife, fully respectful of our property.
5 Mar 2026Expert Stairlift Maintenance & Aftercare Near You
We have stairlift engineers based across England, Wales and Scotland. With people all over the country, we’ll have someone local who’s able to help.
Frequently Asked Questions
We aim to get an engineer to all repairs within 24 hours. However, for urgent issues, for instance if you or a loved one is stuck upstairs, we’ll try to get to you same day.
Our team of engineers is based across the UK, meaning that we’ll have someone local to you, wherever you are.
We aim to get an engineer to all repairs within 24 hours. However, for urgent issues, for instance if you or a loved one is stuck upstairs, we’ll try to get to you same day.
Our team of engineers is based across the UK, meaning that we’ll have someone local to you, wherever you are.
The standard answer to this question is once every 12 months, in line with British Standards guidance.
However, for more heavily used stairlifts, or older models, you may want to consider a service every 6 months instead. Our engineers will let you know if they think your stairlift needs more regular servicing when they visit.
If something doesn’t seem right with your stairlift, it’s a clear sign that it may be time for a service. Your stairlift will need a service and/or a repair if:
- It has started to make funny noises
- Controls have stopped working or warning indicators have started appearing
- It isn’t delivering a smooth ride any more
- There are intermittent power or battery issues
We’ll send one of our local DBS-checked engineers out to service your stairlift. We’ll let you know their name in advance, so you know exactly who to expect.
During the service, your engineer will:
- Thoroughly inspect and test the stairlift and rail
- Perform a deep clean of the stairlift mechanism and the rail, removing compacted dust and hair
- Lubricate the stairlift rail
- Check the battery and how well it charges
- Make sure controls and remotes are in good working order
- Test the movement of the lift itself to make sure it moves along the rail smoothly, at a constant speed, without any bumps or jumps
- Check mechanisms such as swivel seats, footrests, etc.
All our stairlift services comply with manufacturer standards.
On average a well looked after stairlift should last 10 years. But the exact lifespan depends on a number of factors, including:
- How well the stairlift has been maintained and serviced
- Whether you had the lift from new or as a reconditioned unit
- How regularly the stairlift has been used
- Whether it is an indoor or outdoor stairlift (outdoor models don’t tend to last as long as indoor ones)
- The availability of spare parts as your stairlift gets older
As your stairlift gets older, particularly as it drops out of warranty, it becomes more important to have an annual service. This will keep your lift in the best working order, as well as help nip smaller problems in the bud before they become larger issues.
In between services, there are a few things you can do to help keep your stairlift running smoothly:
- Regular cleaning – vacuum or run a cloth over the rails and seat to remove dust/hair.
- Don’t exceed the stairlift’s maximum weight limit – putting extra strain on the lift can lead to a breakdown.
- Don’t let children or others mess about with the controls – while a stairlift can seem a great new toy to children, repeated or overly heavy use of the controls could cause a fault.
- Getting the stairlift repaired and parts replaced if something seems wrong – prevent little issues developing into larger, more costly ones.