Senior Stairlifts Privacy Policy
Last updated: 30/12/2025
This Privacy Policy explains how [Senior Stairlifts LTD] (“we”, “us”, “our”) collects, uses and protects personal data when you use www.seniorstairlifts.co.uk (“our website”). We are committed to protecting your privacy and handling your personal information in a transparent and lawful way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are and how to contact us
Senior Stairlifts LTD is the data controller for personal data collected through this website.
If you have questions about this policy or your personal data, you can contact us at:
Email: Contact@seniorstairlifts.co.uk
Telephone: 0800 995 6019
You may also raise concerns with the Information Commissioner’s Office (ICO) if you are not satisfied with our response.
Personal data we collect
We may collect and process the following types of personal data when you interact with us:
- Personal and contact details you provide through enquiry forms or by phone, such as your name, address, telephone number and email address
- Information relating to a property or mobility needs if you choose to share it when enquiring about our services.
- Technical information collected through cookies and similar technologies, such as IP address, device type, browser type and usage data; cookies are explained in our Cookie Policy
- Communications you send to us, including messages, feedback or complaints
We do not collect more information than we need to fulfil the purposes set out in this policy.
How we collect personal data
We collect personal data when you:
- Submit an enquiry form on our website
- Contact us by phone or email
- Request information or services from us
- Visit and use our website where cookies or analytics are active (subject to your consent)
How we use personal data and our lawful bases
We use personal data to:
- Respond to your enquiries and provide information about our products and services
- Contact you about your enquiry or installation if you proceed with a purchase
- Maintain records of enquiries for internal administration
- Improve our website and services through aggregated analytics data
- Meet legal or regulatory requirements
We process personal data under the following lawful bases:
- Legitimate interests – to respond to enquiries and manage our business
- Contract – Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract if you purchase a stairlift
- Consent – where required for optional communications or analytics cookies; consent can be withdrawn at any time.
- Legal obligation – where we must retain certain data to comply with the law
We do not sell your personal data.
Who we share personal data with
We may share personal data with:
- Service providers who help us operate our website, IT systems, analytics or communications.
- Installation or delivery partners were necessary to fulfil your request
- Professional advisers were required
- Regulator or authorities, if legally required
All service providers act under our instructions and must protect your data.
International transfers
Some service providers may process personal data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or equivalent protections.
How long we keep personal data
We keep personal data only for as long as necessary for the purposes we collected it for. Enquiry information is typically retained unless you request deletion earlier, or longer if required for legal, regulatory or contractual obligations.
When data is no longer needed, we delete or anonymise it securely.
Your rights
Under UK data protection law you have the right to:
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access your personal data
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Request correction of inaccurate data
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request deletion of data where it is no longer needed
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request restriction or object to certain types of processing
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Request the transfer of your data to another provider (data portability)
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Withdraw consent where we rely on consent for processing
You can exercise your rights at any time by contacting us using the details above. We will respond within one month unless an extension is legally permitted.
How to withdraw consent
Where we rely on consent, such as for optional cookies or marketing communications, you may withdraw consent at any time by contacting us or using cookie controls on our website. Withdrawing consent does not affect processing carried out before withdrawal.
Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
Links to other websites
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We advise you to review their privacy policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in how we handle personal data or changes in the law. The “Last updated” date at the top of this page will show when the latest changes were made.