Terms & Conditions

Senior Stairlifts Terms and Conditions of Use

Use of the Senior Stairlifts website is provided subject to the following Terms and Conditions…

The information published on the Senior Stairlifts website is provided as a service to users, to be used for informational purposes only.

While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make changes and corrections at any time, without notice.

The Senior Stairlifts web site is an internet service published by Senior Stairlifts using the site the user automatically accepts our Terms and Conditions. We may change and republish the Terms and Conditions from time to time. It is up to the user to regularly review these Terms and Conditions and note any changes. Continued use of the site after a change has been made indicates the user’s acceptance of those changes.

Any material found within the Senior Stairlifts web site, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted without the express permission of Senior Stairlifts, whereupon, if approved, the appropriate licence may be granted.

We may publish links to external independent websites, however, Senior Stairlifts cannot be held responsible for the content of those web sites. By linking to other websites does not indicate that Senior Stairlifts agrees with any claims, statements or opinions published by those sites. Senior Stairlifts shall not be responsible for an external site loading within the frameset of the Senior Stairlifts website – if users encounter this they should contact the Senior Stairlifts webmaster immediately with as much information as possible, including the pages they were viewing immediately prior to the event.

In no event will Senior Stairlifts be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site. Senior Stairlifts does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

The names, images and logos identifying Senior Stairlifts, or third parties and their products and services are proprietary marks of Senior Stairlifts and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Senior Stairlifts or any other third party.

Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions, there may be times when a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint, the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

Copyright 2020 Senior Stairlifts.