Confidence in Every Stairlift
At Senior Stairlifts, your peace of mind is our priority. Every stairlift we supply and install is backed by a comprehensive 24-month warranty, ensuring you’re protected from day one. Our dedication to safety, reliability, and exceptional aftercare is reflected in our consistent 5-star Google reviews.
No matter which model you choose—straight, curved, outdoor, new, or reconditioned—your stairlift includes a 24-month warranty as standard. For even greater confidence, we also offer extended coverage for up to an additional 3 years, helping to keep your stairlift in top condition for the long term.
What Does the Senior Stairlifts Warranty Include?
Our 24-month warranty comes standard with all of our stairlifts, new and reconditioned, because we have full confidence in all of our products. This warranty offers comprehensive protection for your stairlift, call-outs, parts, and labour for any manufacturer-related faults.
This means that if anything goes wrong due to a defect in materials or workmanship, we’ll take care of it at no extra cost.
However, the standard warranty does not cover accidental damage, issues caused by misuse, batteries, or any problems resulting from unauthorised servicing or modifications.
For full peace of mind, we’re always happy to explain the details of your coverage and how to keep your stairlift in top condition.
Talk to a Warranty ExpertExtended Warranty and Service Packages
Senior Stairlifts offers a range of flexible extended warranty and service packages, giving you extra peace of mind well beyond the first year.
Our extended warranty package includes:
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An additional 3 years of cover – extending your total warranty to 5 years from the date of installation
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A free annual service to keep your stairlift running smoothly
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Unlimited call-outs, with all parts and labour included
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Battery replacements at no extra cost
Enjoy continued reliability and support from a team you trust. Get in touch today to find the right plan for your needs.
How to Make a Warranty Claim
If you experience an issue with your stairlift, our warranty team is here to help. Follow these simple steps to get fast, professional support:
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Contact Us by Phone
Call our friendly customer service team on 0800 995 6019. We’re available to assist you directly.
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Provide Your Details
To help us locate you quickly, please have the following ready:
- Your full name
- Postcode where the stairlift is located
Additionally, if you provide any details about the issue you’re experiencing, we may be able to resolve it over the phone.
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No Paperwork Needed
We don’t require physical proof or purchase; your name and postcode are usually all we need to find your installation record.
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Engineer Visit & Resolution
If we are not able to provide a solution over the phone, we can send an engineer the same day. If not, we aim to attend within 1-2 days, depending on location and part availability.
If specific replacement parts are needed, we’ll keep you informed of the expected timeframe and next step.
Warranty FAQS
The standard warranty is valid for 2 years from the date of installation.
If you choose to purchase our extended warranty at the same time, it adds an additional 3 years of cover, giving you a total of 5 years of comprehensive protection from the installation date.
The standard warranty covers:
– Call-outs
– Parts and labour charges
The extended warranty covers:
– Call-outs
– Parts and labour charges
– Batteries
– Annual servicing
The warranties do not cover:
– Accidental damage
Yes, whether you’re having your first stairlift installed, your current warranty is nearing its end, or it has already expired, we can offer an extended warranty to keep you covered.
Simply get in touch with our team to discuss your options.
If your stairlift is no longer under warranty, a standard call-out fee of £185 will apply for any repairs not including parts.
However, we’re always happy to discuss options for renewing or extending your warranty to help cover future support and servicing.
Whether you’re still under warranty or not, our expert team is here to help with fast, reliable repairs and servicing to keep your stairlift running smoothly.
No — if you move home and leave the stairlift behind, the warranty is not transferable to the new occupant.
However, if you’re moving and wish to take the stairlift with you, we can arrange for professional removal and reinstallation, depending on the stairlift model and staircase configuration. As long as the move is carried out by our team, your warranty can continue at your new address.
Why Choose Senior Stairlifts?
Selecting the best stairlift supplies is important for your independence, comfort, and safety. The following explains why so many clients have faith in Senior Stairlifts:
High Quality Stairlifts
We provide and install premium stairlifts from well-known manufacturers such as AccessBDD, Handicare, and Platinum Stairlifts, which are renowned for their dependability, toughness, and seamless operation.
Friendly, Local After-Sales Assistance
Because our committed staff are locally based, you can always count on prompt, individualised assistance when you need it.
Transparent Pricing with No Hidden Costs
We value transparency and honesty; therefore, there are no unpleasant surprises on your invoice, as everything is disclosed upfront.
At Senior Stairlifts, we combine technical know-how with genuine care, ensuring you receive a solution that’s right for you, with dependable support long after installation.
The company were efficient and cleaned up after themselves. The stairlift is good and I have had no problems with it.
Which? Trusted Traders Consumer
This company was excellent from start to finish. No problem with the measurements despite other companies stating otherwise. The installation engineers, Reece and Jordan T, arrived on schedule and completed the job on time. Reece is a very experienced and positive-thinking engineer who overcame any little snags that cropped up. The lift is a godsend for my wife and I would have no problem recommending this company.
Which? Trusted Trader Review
When Dad became extremely unwell, we were very worried about how he was going to cope at home after being released from the Hospital.
Senior Stairs were incredibly helpful and kind
Within 3 days, we were seen, quoted and fitted.
Dad is now safe and able to get up and down the stairs in comfort.
We couldn’t be happier with the service provided, and all members of staff were excellent.
10 out of 10 from our family!
Andi Barnett
A purchase of this nature should not be based on cost alone, yes, it’s important, but a knowledgeable sales team, a highly skilled installation team and most importantly, a reliable no-quibble after-sales team should be at the top of your priority list. Senior stairlifts for ourselves have been all of these and more. My homework paid off when I not only found these guys but they installed a top-end German stairlift in a complex installation environment to our complete satisfaction. Superb teamwork …
Neil & Suzi
24-Month Warranty
We provide a standard 24-month warranty with all of our stairlifts, new and reconditioned.
Free Call-Outs
If you’re having an issue with your stairlift, we’ll be able to send out an engineer as soon as possible.
Extended Options
If you’re looking to extend your stairlift’s warranty, we can provide you with an extra 3-year warranty with batteries and annual servicing included.